Magus's Grimoire [Abridged]

AT&T called today to follow up on my less-than-satisfied exit survey. They're going to send someone to replace the modem/router/gateway device. I don't think this will help.

The good: they acknowledged the problem persists, they explicitly acknowledged that I'm correct that the available information suggests it's not a configuration issue or an issue with my personal equipment.

The bad: I sincerely doubt replacing this device will work either, though I guess we'll see. [My bet is still on a configuration issue with one/some of the devices internal to AT&T's network. I also still suspect this is the same as the intermittent DW->AT&T email problem.]

Connection is good today, and was good yesterday, but I expect it'll go away again in the next few days.

Also, while my appointment for the modem repair is sometime this evening in the 4-9 range, I've seen an AT&T van driving around through the parking lot for the last hour or so. They just went by again for the third time. They seem to be looking for something.

Dreamwidth connection is working again today. WTF?

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I don't know how much I can do to diagnose while it's working correctly, but I surely don't trust that the problem won't resume sometime in the next couple of days.