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marcmagus: Ten the hard way (ten the hard way)
Saturday, June 19th, 2010 12:19 pm

AT&T called today to follow up on my less-than-satisfied exit survey. They're going to send someone to replace the modem/router/gateway device. I don't think this will help.

The good: they acknowledged the problem persists, they explicitly acknowledged that I'm correct that the available information suggests it's not a configuration issue or an issue with my personal equipment.

The bad: I sincerely doubt replacing this device will work either, though I guess we'll see. [My bet is still on a configuration issue with one/some of the devices internal to AT&T's network. I also still suspect this is the same as the intermittent DW->AT&T email problem.]

Connection is good today, and was good yesterday, but I expect it'll go away again in the next few days.

Also, while my appointment for the modem repair is sometime this evening in the 4-9 range, I've seen an AT&T van driving around through the parking lot for the last hour or so. They just went by again for the third time. They seem to be looking for something.

marcmagus: Ten the hard way (ten the hard way)
Thursday, June 17th, 2010 11:10 am

I've found a proxy designed to get around restrictive work/school firewalls which will let me access Dreamwidth, though it's still irritating. I really want this fixed, though, and it's going to be a source of distraction until it is.

marcmagus: Ten the hard way (ten the hard way)
Thursday, June 17th, 2010 10:20 am

Dreamwidth connection is working again today. WTF?

Read more... )

I don't know how much I can do to diagnose while it's working correctly, but I surely don't trust that the problem won't resume sometime in the next couple of days.